Across England and Wales tenants have set up tenant management organisations to run their own estates better than councils do and to strengthen their communities. You can find out more on the National Federation of TMOs’ website.
In Leeds, there is just one tenant management organisation. It is called Belle Isle Tenant Management Organisation (BITMO). At BITMO levels of tenant satisfaction and tenant influence are much higher than for Leeds Housing generally.
From surveys carried out by Housing Leeds themselves, overall satisfaction with BITMO is 71% compared to 64% for Housing Leeds, satisfaction with repairs is 10% higher, and the difference the landlord makes to the neighbourhood scores 19% more for BITMO than Housing Leeds. We score 14% higher on listening to tenants and acting on what you tell us, and 13% higher on keeping you informed. We score 12% higher on being easy to deal with. This could be because we are based in the heart of the community and have an office that is open five days and two evenings a week. In terms of having a good reputation we score 29% higher than Housing Leeds. This could be because we are run by a Board with a majority of elected tenants from Belle Isle.
All in all, that’s a good set of results. It’s worth knowing that any group of tenants can set up a tenant management organisation or join an existing one. If you’d like to find out more about tenant management, we’d be happy to talk to you.
Belle Isle tenants manage their own homes and services. Tenant management delivers better services and local accountability. #TenantManagementWorks
| BITMO | Leeds City Council | Variance | |
| Overall Satisfaction | 71% | 64% | 7% |
| Well Maintained Home | 76% | 67% | 9% |
| Safe Home | 81% | 74% | 7% |
| Repairs Last 12 Months | 77% | 70% | 7% |
| Time Taken Repairs | 74% | 66% | 8% |
| Communal Areas | 76% | 65% | 11% |
| Neighbourhood Contribution | 75% | 61% | 14% |
| Approach to ASB | 55% | 53% | 2% |
| Safety in neighbourhood | 59% | 63% | -4% |
| Neighbourhood Appearance | 64% | 59% | 5% |
| Listens & Acts | 64% | 55% | 9% |
| Kept Informed | 76% | 66% | 10% |
| Fairly & with Respect | 79% | 74% | 5% |
| Complaints Handling | 28% | 29% | -1% |
| Easy to Deal With | 75% | 66% | 9% |
| Friendly Approachable | 62% | 64% | -2% |
| Advice & Support | 55% | 54% | 1% |
| Good Reputation | 55% | 39% | 16% |
| Rent VFM | 66% | 69% | -3% |
