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BITMO’s Housing Office and the BITMO’s GATE community centre will be closed on Good Friday and Easter Monday.

If you have an emergency repair when the office is closed, please call the Out of Hours Emergency Number 0113 376 0410.

Here are some examples of emergency repairs:

Loss of power or heating – if you have a problem with your power supply, check the fuse box first, if you have access to the internet, please check Northern Power Grid for power cuts in your area before calling in the repair.

Major leaks or flooding – if you have a leak which you cannot contain , turn the water off at the stop tap until help arrives.

Broken doors or windows – this will be made safe on the initial visit and then booked in for a standard repair when the office is open

Lost or stolen keys

Unsafe electrical fittings

If you smell gas, you should:

Call Northern Power Grid immediately on 0800 111 999

Turn off the gas

Don’t turn on or off any light switches or power sockets

Open your windows and air the property,

The BITMO Housing Office will reopen as normal at 9am on Tuesday 7 April.

As BITMO’s GATE is closed for Good Friday there will be no Friday breakfast or Friday afternoon foodbank. BITMO’s GATE will reopen as normal from 1pm-7pm on Tuesday 7 April.

You can listen to the email by clicking the link below.

You can read the email by clicking here.

Your Estate, Your Voice: Why BITMO Matters

by BITMO Chief Executive Deborah Kelly

Belle Isle isn’t just a place to live — it’s a community shaped by the people who call it home.

And unlike many other estates, it’s managed by you.

Through BITMO (Belle Isle Tenant Management Organisation), tenants are at the heart of decisions about homes, services, and the future of the estate — not the Council.

Every five years, you get the power to decide: Should Belle Isle continue to be run by tenants, or return to Council management?

Each time, tenants who vote have chosen to keep BITMO. But many voices are still missing.

Why aren’t more people voting?

40% didn’t know the ballot was happening

25% knew — but didn’t get around to voting

That means many voices in Belle Isle aren’t being heard.

You told us BITMO makes a difference:

Two-thirds of tenants said it’s important that BITMO stays tenant-led

Only one quarter weren’t sure if it makes a difference

What you want — and what we’re doing:

Investing in your homes:

We’re putting over £200,000 more into improving homes this year.

Supporting older residents:

Our tenancy support team provides weekly help and activities for older people.

Helping through financial hardship:

We have two dedicated staff members supporting residents in financial difficulty.

Tackling anti-social behaviour:

We’ve repossessed a property due to serious ASB and are working closely with police.

Better services, stronger community:

BITMO tenants report higher satisfaction than Leeds City Council tenants.

We will keep listening, improving services, and strengthening tenant control.

Be part of something bigger.

Want to help shape the future of Belle Isle? Get in touch — we’d love to work with you.

This is your estate. Your community. Your decision.

You can listen to the email by clicking this link:

You can read the tenant email by clicking here.

You can listen to this email by clicking the link below.

You can read the email by clicking here.

Your chance to win £50

BITMO wants to understand tenants’ experiences of contacting BITMO by phone and in person. Have you phoned BITMO, or come into our housing counter in the last year? We want to hear what went well, and where we could improve.

This survey is anonymous and will not affect your housing or services. The results will be reviewed in summary form to help us improve our services.

The survey is about improving the overall customer experience and is not used to assess individual staff performance. Please do not include the names of individual members of staff in your comments

The survey will take up to five minutes. Everyone* who completes the survey will be entered into a £50 prize draw.

*Draw only open to BITMO tenants who leave their contact details.

In the last 12 months, have you had face-to-face contact with BITMO staff? *

• Yes
• No

In the last 12 months, have you contacted BITMO by telephone? *

• Yes
• No

Have you visited the BITMO Housing Office in the last 12 months? *

• Yes
• No

Overall, how would you rate your face-to-face experience? *

• Very good
• Good
• Not good or poor
• Poor
• Very poor

I felt staff were friendly and approachable.

• Strongly agree
• Agree
• Don’t agree or disagree
• Disagree
• Strongly disagree

I felt staff were helpful and tried to resolve my issue.

• Strongly agree
• Agree
• Don’t agree or disagree
• Disagree
• Strongly disagree

I felt listened to and taken seriously.

• Strongly agree
• Agree
• Don’t agree or disagree
• Disagree
• Strongly disagree

Do our current opening hours work for you? *

• Yes
• No

The BITMO housing counter is open 9-12 and 1-5 pm Monday, Tuesday, Thursday and Friday, and 9- 2 Wednesday.

If our opening hours changed, would this affect you?

• Yes
• No

How would you be affected?

Would evening or Saturday opening be helpful? *

• Yes
• No

Overall, how would you rate your experience of contacting BITMO by telephone?

• Very good
• Good
• Not good or poor
• Poor
• Very poor

It is easy to get through to BITMO by phone.

• Strongly agree
• Agree
• Don’t agree or disagree
• Disagree
• Strongly disagree

The time I waited to speak to someone was reasonable.

• Strongly agree
• Agree
• Don’t agree or disagree
• Disagree
• Strongly disagree

I felt staff were polite and professional on the phone.

• Strongly agree
• Agree
• Don’t agree or disagree
• Disagree
• Strongly disagree

My issue was resolved within a reasonable timeframe.

• Strongly agree
• Agree
• Don’t agree or disagree
• Disagree
• Strongly disagree

What could we improve about our telephone service?

I feel welcome when I visit BITMO buildings. *

• Always
• Most of the time
• Sometimes
• Rarely
• Never
• I don’t go to BITMO buildings

I feel staff are friendly when dealing with me. *

• Always
• Most of the time
• Sometimes
• Rarely
• Never
• I don’t go to BITMO buildings

How often do you contact BITMO? *

• Weekly
• Monthly
• A few times a year
• Rarely

What is your preferred way to contact us?

• Phone
• In person
• Email
• Online

Is there anything else you would like to say about the BITMO housing counter or telephone service?

Would you like to be entered into our prize draw? *

• Yes, and I will give my details
• No, thanks

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You can listen to the email by clicking this link:

You can read the email by clicking here.

You can listen to the email by clicking this link:

You can read the email by clicking here.

Please accept our apologies. We are experiencing technical difficulties and so the tenant email is not yet available in a form you can listen to.

You can read the email by clicking here.