Customer Assistant – internal applicants only

Contract Type:
Permanent Salary:
£26,421 - £28,770pa Hours:
37 Job Ref:
CA24 Closing Date:
06/09/2024 12:00 pm

Customer Assistant – internal vacancy

Belle Isle Tenant Management Organisation

Permanent, full time 37 hours per week

C1 (£26,421 – £28,770pa)

Belle Isle Tenant Management Organisation has responsibility for repairs and capital investment to maintain approximately nineteen hundred properties in the Belle Isle area of Leeds.

We are looking for a customer service colleague to join our small team and support our front line services dealing with all incoming customer enquiries either face to face, by telephone or via email. You will provide an excellent customer service to all tenants, residents and visitors to Belle Isle TMO, promoting the image of the organisation and ensuring wherever possible that the customer experience is positive.

Please see the Job Description for specific duties.

Customer-Assistant-JD Download

We offer:

Contributory Pension scheme.
Employee Assistance Programme & opt in cashback health plan.
Annual holiday of 26 days plus bank holidays.
Continuous service when transferring to or from other Local Authorities.
Office location in South Leeds easily accessible by major transport routes & free onsite parking.

Applications are open to internal candidates only from LCC and BITMO and must be made by submitting the online application form below by 12 noon on Friday 6^th September.

What experience do you have which makes you the right candidate for this role? *

Please answer in no more than 200 words

Tell us about a time when you provided excellent customer service, what was the situation, what did you do and what was the outcome ? *

Please answer in no more than 200 words

How would you handle a customer that was irate on the telephone or in person ? *

Please answer in no more than 200 words

Have you had any experience of dealing with difficult situations and not being able to give the customer what they are asking for ? How did you resolve the situation ? *

Please answer in no more than 200 words

What experience do you have of coping with demanding workloads and conflicting priorities ? *

Please answer in no more than 200 words

Give an example of when you have successfully contributed to team work ? *

Please answer in no more than 200 words

What is your understanding of GDPR and how would you successfully adhere to GDPR guidelines whilst providing a frontline service ? *

Please answer in no more than 200 words

What is your understanding of safeguarding and what would you do if you had a concern for someone ? *

Please answer in no more than 200 words

Name *

First

Last

Address and postcode *

Phone *

Email *

Please list the jobs you have had in the last ten years *

Give name of employer, position held, dates worked and very brief description of duties.

Please list the training and education courses you have attended in the last ten years and any qualifications you have obtained. *

Are you related to any BITMO employee or Board Member? *

No, I am not
Yes, I am

If you are related to a BITMO employee or Board Member, please give details below.

We need a reference from your current or most recent employer *

Please give the name of the company (if applicable), name of the person, phone number and email address.

Please give a second referee. This can be from a previous employer or a character reference. *

Please give the name, phone number and email address and tell us your connection with this person.

Can we contact your referees during the recruitment process? *

© 2024 Belle Isle Tenant Management Organisation Limited.
Registered under the Co-operative and Communities Benefit Societies Act No.29817R.
Registered Office: Aberfield Gate, Belle Isle, Leeds LS10 3QH

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BITMO hours over the holidays

BITMO’s housing office – the housing counter and the telephone service – will be business as normal until 5pm on Monday 23 December.

Tuesday 24 December – 9am-1pm

Wednesday 25 December – CLOSED

Thursday 26 December – CLOSED

Friday 27 December – 10am-4pm

Monday 30 December -10am-4pm

Tuesday 31 December – 10am-1pm

Wednesday 1 January – CLOSED

If you have an emergency when the office is closed, please call the Out of Hours Emergency Number 0113 376 0499.

Normal service from Thursday 2 January.

Please click here to see the timetable at BITMO’s GATE, including free food for everyone and activities for families.

BITMO’s Board has opened a new Winter Warmth Fund for this winter. The Board understand the cost of living crisis that is affecting many people and have allocated money from their budget to pay for goods that can help you and your family keep warm this winter.

BITMO households in need of extra support can apply for a winter warmth pack which will contain large fleecy sherpa blankets, hot water bottles with covers and fleecy socks, with the amounts depending on how many people are in our household.

You can find out more and apply for a Winter Warmth Pack here.