Customer Assistant

Customer Assistant

Belle Isle Tenant Management Organisation

6 months Fixed Term Contract , full time 37 hours per week

C1 (£24,496 – £26,845pa)

Belle Isle Tenant Management Organisation has responsibility for repairs and capital investment to maintain approximately nineteen hundred properties in the Belle Isle area of Leeds.  

We are looking for a temporary customer services colleague to support our front line services dealing with all incoming customer enquiries either face to face, by telephone or via email. You will provide an excellent customer service to all tenants, residents and visitors to Belle Isle TMO, promoting the image of the organisation and ensuring wherever possible that the customer experience is positive.  

Please see the Job Description for specific duties.

This vacancy is offered on a 6 month fixed term contract.

We offer:

  • Contributory Pension scheme.
  • Employee Assistance Programme & opt in cashback health plan.
  • Annual holiday of 26 days plus bank holidays (pro-rata for the duration of the 6 month contract).
  • Continuous service when transferring to or from other Local Authorities.
  • Office location in South Leeds easily accessible by major transport routes & free onsite parking.

Applications must be made by submitting the online application form below and received by 12 noon on Friday 4th August 2023.

If you require a hard copy of the online application or have any questions about the role or the recruitment process then please contact Lindsay Woolsey, HR Manager at

lindsay.woolsey@belleisletmo.co.uk

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BITMO hours over the holidays

BITMO’s housing office – the housing counter and the telephone service – will be business as normal until 5pm on Monday 23 December.

Tuesday 24 December – 9am-1pm

Wednesday 25 December – CLOSED

Thursday 26 December – CLOSED

Friday 27 December – 10am-4pm

Monday 30 December -10am-4pm

Tuesday 31 December – 10am-1pm

Wednesday 1 January – CLOSED

If you have an emergency when the office is closed, please call the Out of Hours Emergency Number 0113 376 0499.

Normal service from Thursday 2 January.

Please click here to see the timetable at BITMO’s GATE, including free food for everyone and activities for families.

 

BITMO’s Board has opened a new Winter Warmth Fund for this winter. The Board understand the cost of living crisis that is affecting many people and have allocated money from their budget to pay for goods that can help you and your family keep warm this winter.

BITMO households in need of extra support can apply for a winter warmth pack which will contain large fleecy sherpa blankets, hot water bottles with covers and fleecy socks, with the amounts depending on how many people are in our household.

You can find out more and apply for a Winter Warmth Pack here.

 

 

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