BITMO SERVICE OFFER

What you can expect from your Tenant Management Organisation

Our core objective is to provide homes, repairs, and community services for a diverse range of customers.

We will ensure that we are providing homes of the quality people expect. We will ensure homes are well maintained and receive appropriate investment.

We provide extra help and support to the customers who need it most, either because of crisis or more regularly. This applies to prospective customers too – helping to ensure we get the right person in the right property increasing the sustainability of tenancies.

Our Service Promise is detailed below.

What your tenant led BITMO expects from you

• That you pay your rent on time
• That you look after your home and garden
• That you are a good neighbour
• That you comply with ALL the terms of your tenancy agreement
• That you abide by our expectations of you as detailed below.

Our service offer

• We repair rather than replace
• We replace when an item has outlived its functional life
• Tenant damage is the tenant’s responsibility
• We will only ever do work that is the tenants’ responsibility when to not do so creates a risk to health and safety

Tenants are responsible for the following

Tenants are not permitted to do the following:

Remove or replace any fixtures or fittings, any electrical work, landscaping work, building work, removing hedging, creating a drive or garage.

If you want to make any alteration of any kind to your home, you need to apply for and receive permission in writing.

Anti-social Behaviour

We are committed to building a safer stronger Belle Isle. We do not tolerate anti-social behaviour. We take legal action to end the tenancies of people who do not comply with their tenancy agreement and cause problems for their neighbours.

Complaints

If you have a complaint about any aspect of our service your complaint will be investigated by an independent manager, and we will seek to resolve matters in accordance with our obligations under the tenancy agreement.