Tenant Satisfaction Measures

9 February 2022

Have your say on the Tenant Satisfaction Measures Consultation

As part of Government moves to increase engagement with tenants by social housing providers, the Regulator of Social Housing would like to get you views on measures of tenant satisfaction.

The measures are intended to make landlords’ performance more visible to their tenants and to help tenants hold their landlords to account. They will be a reporting requirement of social landlords from April next year. Tenants should also be able to use the information to compare landlords, and for landlords to use this data to identify good practice of others. The measures proposed should be those that matter to tenants.   

The consultation document is available here until 3rd March. The Regulator would very much like to hear your views.


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BITMO hours over the holidays

BITMO’s housing office – the housing counter and the telephone service – will be business as normal until 5pm on Monday 23 December.

Tuesday 24 December – 9am-1pm

Wednesday 25 December – CLOSED

Thursday 26 December – CLOSED

Friday 27 December – 10am-4pm

Monday 30 December -10am-4pm

Tuesday 31 December – 10am-1pm

Wednesday 1 January – CLOSED

If you have an emergency when the office is closed, please call the Out of Hours Emergency Number 0113 376 0499.

Normal service from Thursday 2 January.

Please click here to see the timetable at BITMO’s GATE, including free food for everyone and activities for families.

 

BITMO’s Board has opened a new Winter Warmth Fund for this winter. The Board understand the cost of living crisis that is affecting many people and have allocated money from their budget to pay for goods that can help you and your family keep warm this winter.

BITMO households in need of extra support can apply for a winter warmth pack which will contain large fleecy sherpa blankets, hot water bottles with covers and fleecy socks, with the amounts depending on how many people are in our household.

You can find out more and apply for a Winter Warmth Pack here.

 

 

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