Join BITMO and be part of something great

Contract Type:
Permanent Salary:
Tenancy Support Co-ordinator, SO1 £33,366 - £35,235 pa / Estate Services Planner, C1 £16,851 - £18,279 pa Hours:
Tenancy Support Co-ordinator (full time 37 hours per week) / Estate Services Planner (part-time 22.5 hours per week) Job Ref:
TSC and ESP Closing Date:
31/01/2025 12:00 pm

Join BITMO and be part of something great

We provide services to council tenants in Belle Isle. We are tenant led, tenant managed and much more than just a landlord, we have a social purpose providing vital support to help our tenants to thrive in their community.

You will join us at an exciting time as we work to improve the quality of our services and evidence compliance with the housing regulators consumer standards.

You might have a background in customer service, providing services for vulnerable people, or in social housing. We are not prescriptive. We are looking for people with a can-do attitude, problem solving ability and willingness to go the extra mile to wow our customers.

Our office is located close to all our 1,900 properties and in the heart of the Belle Isle Community.

We have two new and exciting permanent opportunities. If you have the passion to help improve our tenants’ lives then we would welcome your application for these roles. Applications close at 12 noon on Friday 31^st January 2025.

These posts offer continuity of service for local authority applicants, an excellent pension scheme, annual salary increments, employee assistance programme and flexible working.

Tenancy Support Co-ordinator, SO1 £33,366 – £35,235 per annum, 37 hrs per week, 28 days annual leave + bank holidays

In order to provide a brilliant customer experience to our tenants BITMO is developing new service offers to enable our most vulnerable customers to maintain their tenancies and live fulfilling, independent lives. Our tenancy support coordinator will oversee our retirement life service and quality assure our ASB, tenancy support and enforcement services, looking for ways to improve services and deliver for our customers. You will work hand in hand with tenancy support officers and retirement life wardens to achieve mutual targets and outcomes for our tenants. Please see the full job description and online application below

JD Tenancy Support Coordinator Download

What experience do you have which makes you the right candidate for this role. *

Please answer in no more than 200 words

How would you support residents with varying levels of independence and needs? *

Please answer in no more than 200 words

What would you do if a tenant reported that they were feeling unsafe or neglected? *

Please answer in no more than 200 words

Give an example of how you have communicated effectively with residents, staff or external agencies. *

Please answer in no more than 200 words

Give an example of a time when you have dealt with conflicting priorities and how this was managed. *

Please answer in no more than 200 words

Give an example of a time when you have resolved a conflict between residents or staff and how you approached this. *

Please answer in no more than 200 words

Give an example of when you have successfully contributed to teamwork. *

Please answer in no more than 200 words

What experience do you have of quality assurance and why do you think it is important that quality audits are carried out? *

Please answer in no more than 200 words

How would you adhere to GDPR guidelines whilst providing a frontline service? *

Please answer in no more than 200 words

Name *

First

Last

Address and postcode *

Phone *

Email *

Please list the jobs you have had in the last ten years *

Give name of employer, position held, dates worked and very brief description of duties.

Please list the training and education courses you have attended in the last ten years and any qualifications you have obtained. *

Are you related to any BITMO employee or Board Member? *

No, I am not
Yes, I am

If you are related to a BITMO employee or Board Member, please give details below.

We need a reference from your current or most recent employer *

Please give the name of the company (if applicable), name of the person, phone number and email address.

Please give a second referee. This can be from a previous employer or a character reference. *

Please give the name, phone number and email address and tell us your connection with this person.

Can we contact your referees during the recruitment process? *

Estate Services Planner, C1 £16,851 – £18,279 per annum, 22.5 hours per week, 26 days annual leave + bank holidays (pro-rata)

Working within our repairs team you will coordinate in-house and outsourced services, planning and assessing and quantifying workloads and recording key performance data so that we deliver work within agreed service standards, achieve customer satisfaction, value for money, and maximise productivity. Please see the full job description and online application below

JD Estate Services Planner Download

Can you describe a time when you had to manage multiple tasks or appointments at once? How did you prioritise and ensure everything was completed on time? *

Please answer in no more than 200 words

If a customer called to reschedule a repair appointment that conflicts with another scheduled job, how would you handle it to keep the workflow on track? *

Please answer in no more than 200 words

How would you ensure clear communication between customers, caretakers, and other team members? *

Please answer in no more than 200 words

A customer is upset because their repair has been delayed. How would you handle this situation to maintain their satisfaction? *

Please answer in no more than 200 words

Scheduling errors can disrupt the entire workflow. How would you ensure accuracy when planning and documenting repair appointments? *

Please answer in no more than 200 words

Repairs can often involve unexpected delays or changes. How would you remain flexible and adjust schedules or priorities as needed? *

Please answer in no more than 200 words

While you don’t need to perform repairs, understanding basic repair processes can help in planning. Do you have any experience or familiarity with repair planning & processes, and how would you apply that to this role? *

Please answer in no more than 200 words

Name *

First

Last

Address and postcode *

Phone *

Email *

Please list the jobs you have had in the last ten years *

Give name of employer, position held, dates worked and very brief description of duties.

Please list the training and education courses you have attended in the last ten years and any qualifications you have obtained. *

Are you related to any BITMO employee or Board Member? *

No, I am not
Yes, I am

If you are related to a BITMO employee or Board Member, please give details below.

We need a reference from your current or most recent employer *

Please give the name of the company (if applicable), name of the person, phone number and email address.

Please give a second referee. This can be from a previous employer or a character reference. *

Please give the name, phone number and email address and tell us your connection with this person.

Can we contact your referees during the recruitment process? *

Join BITMO and be part of something great

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