Our Performance

Belle Isle TMO Performance update

Performance information is divided and presented in sections relating to each of the 3 main aims of Belle Isle TMO. These are:

be a well-run organisation
provide high quality service
help build a stronger and safer community

Tenant Satisfaction Measures (TSM’s)

TSM update May 2024

Performance Indicators

BITMO Performance Indicators 2024-25 (Quarters 1-2)

BITMO Performance Indicators 2023-24

BITMO Reports & Financial Statements

23/24 BITMO Reports & Financial Statements

22/23 BITMO Reports & Financial Statements

21/22 BITMO Reports & Financial Statements

20/21 BITMO Reports & Financial Statements

19/20 BITMO Reports & Financial Statements

BITMO trophy cabinet

2023 – National Federation of TMOs (NFTMO) 2023 award for Manager of the Year (Peter Sutton)
2019 – National Federation of TMOs (NFTMO) 2019 award for Effective Partnership Working
2019 – Association of Gas Safety Managers (AGSM) Finalist award
2018 – Innovation in Service Delivery Award – National Federation of TMO
2016 – AGSM Gas Safety Awards – WINNER – Gas Industry Leadership demonstrating Board Level Involvement in Gas Safety
2013 – NFTMO – WINNER – Most Improved Tenant Management Organisation
2017 – UK Housing Awards – Finalist – Outstanding Approach to Tenant Empowerment
2017 AGSM Gas Safety Awards – Finalist
2017 –TPAS Tenant of the Year Northern Region Finals – Finalist – Belle Isle Tenant Ken Ingram
2016 – UK Housing Awards – Finalists – Outstanding Approach to Repairs and Maintenance
2016 – AGSM Gas Safety Awards – WINNER – Gas Industry Leadership demonstrating Board Level Involvement in Gas Safety
2014 – NFTMO – WINNER – Community Empowerment
2015 – TPAS – Finalists – Digital Inclusion
2015 – TPAS – Finalists – Tenant of the Year
2015 – UK Housing Awards – Finalists – Community Empowerment
2016 – UK Housing Awards – Finalists – Outstanding Repairs Service

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© 2024 Belle Isle Tenant Management Organisation Limited.
Registered under the Co-operative and Communities Benefit Societies Act No.29817R.
Registered Office: Aberfield Gate, Belle Isle, Leeds LS10 3QH

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BITMO hours over the holidays

BITMO’s housing office – the housing counter and the telephone service – will be business as normal until 5pm on Monday 23 December.

Tuesday 24 December – 9am-1pm

Wednesday 25 December – CLOSED

Thursday 26 December – CLOSED

Friday 27 December – 10am-4pm

Monday 30 December -10am-4pm

Tuesday 31 December – 10am-1pm

Wednesday 1 January – CLOSED

If you have an emergency when the office is closed, please call the Out of Hours Emergency Number 0113 376 0499.

Normal service from Thursday 2 January.

Please click here to see the timetable at BITMO’s GATE, including free food for everyone and activities for families.

BITMO’s Board has opened a new Winter Warmth Fund for this winter. The Board understand the cost of living crisis that is affecting many people and have allocated money from their budget to pay for goods that can help you and your family keep warm this winter.

BITMO households in need of extra support can apply for a winter warmth pack which will contain large fleecy sherpa blankets, hot water bottles with covers and fleecy socks, with the amounts depending on how many people are in our household.

You can find out more and apply for a Winter Warmth Pack here.